Benefits
- efficient use can save time and improve worker productivity
- automates menial tasks so employees can focus on higher value activities
- increased communication and experience for consumers means better customer service
ex. AT&T had plans for a voice-controlled virtual assistant to be installed by car manufacturers which could help read directions to drivers and even provide updates on current weather conditions.
Costs
- may be costly to buy and implement for managers
- takes up space on hard drive
- lost productivity possible when employees aren't properly trained - ex. medical workers who spend 8 to 10 minutes more using voice systems compared to paper records
- errors in the system can also be costly if it produces false input
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