Relevance to Business Managers

• Saves money because voice command devices eliminate the need for specialized transcription systems

• Automates repetitive tasks for workers so they can complete more complex tasks for the company

• Businesses who differentiate the products with voice command can gain a competitive edge over businesses who don't use it 

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Prevalence

• Nuance’s decision has been the catalyst for the explosion of new apps on the market that involve voice command systems; users can now use voice command systems to perform a variety of tasks such as shopping, playing games and web searching

                                 

                                      

• Technology will be very prevalent as software developers are enthusiastic about it 

                        

                                    

• Voice recognition software sales are set to skyrocket to $21.3 billion by 2018, up from $3.5 billion a couple of years ago

                                 

• Users will enjoy the added convenience that makes apps and technology easier to use

                                 

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Barriers to Adoption

• Low because Nuance, developer of Siri is giving software developers free tools when building apps that use its voice recognition

• Services developers are having a hard time with Mandarin as it is a language with only 400 monosyllabic sounds; the same sound can have completely different meanings when said in a different tone

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Future Use

Mobile banking--: Predicted by Intelligent Environments, and inspired by the success of Siri

Straight-forward, time saving and simple

Translators--: Prototypes introduced last summer by an inventor in London. Accurately translated conversations between English and Spanish. Works smoothly but requires goggles and patient speakers

Wearable Computers --: Real long term innovations will come from software apps yet to be developed

Current developments only simply replace the mouse and keyboard. And, there is potential for the creation of an entirely new user interface - similar to how the invention of the mouse influenced how computers are today

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Examples

• Apple's Siri virtual personal assistant is used in many Apple devices and responds to voice commands. It has the ability to complete actions such as respond to text messages, set calendar reminders, and launch applications etc.

• Ford's Cloud Player developed to optimize the use of the Cloud Player, and enables users to easily choose a song or ask to shuffle their playlist which is more convenient and safe compared to searching through your phone for a song while driving

• Samsung's SmartTV includes a Smart Touch Control Remote with a built in microphone that responds to voice commands. TV is capable of actions such as responding to volume control and browser commands and is also able to recognize gestures

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Benefits & Costs

Benefits

• efficient use can save time and improve worker productivity

• automates menial tasks so employees can focus on higher value activities
  
  
• increased communication and experience for consumers means better customer service

ex. AT&T had plans for a voice-controlled virtual assistant to be installed by car manufacturers which could help read directions to drivers and even provide updates on current weather conditions.

Costs

• may be costly to buy and implement for managers

• takes up space on hard drive 

• lost productivity possible when employees aren't properly trained - ex. medical workers who spend 8 to 10 minutes more using voice systems compared to paper records

• errors in the system can also be costly if it produces false input
  
  

Advantages & Disadvantages

Advantages

• Employs technology to give consumers an easier way to communicate - results in interactions that are more satisfying
• Can speed up simple tasks such as browsing the web, ie: using Apple’s Siri to verbally “Google” searches
• Helps people who have difficulty with using their hands
• User friendly and convenient

Disadvantages

• Will not always accurately interpret what the user is saying, so there may be a delay for users to correctly pronounce each word 

• May not interpret all words such as brand names, nicknames and phrases 

• Users with accents will need to try harder to properly enunciate words so the device can detect the intended word 

• May cause a strain on your voice to always have to speak to the device 

• Loud environment may cause errors in voice detection while it  is hard to differentiate between two speakers because  only one voice at a time is detected

Definition- Voice Command System

• Technological device installed in several systems such as home appliances and hand held gadgets and the software system is operated under human voice recognition

                          


                             

• Receives and interprets the command in order to let the consumer to easily access surrounding appliances when they are busy multi-tasking

                                

• After receiving a command, it operates to perform said command

                                   






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